Ratings and Reviews for planetbarbecue.co.uk

I can't fault the bbq of the shipping but the customer service afterwards is terrible. I have sent emails and left voicemails (they don't answer the phone) requesting a VAT receipt and they don't bother to reply. The bbq was £900 and I can't claim the VAT back because they haven't sent me a VAT receipt so it's effectively cost me an extra £180. Even an acknowledgment would be appreciated.

Really helpful and accommodating customer service. Timely updates re delivery. All round a very positive experience. Thank you!

Quick delivery. No problems.

Excellent advice on the phone, promt delivery and cheaper than going direct to the manufacturer's website. Also threw in some top quality accessories free. Can't recommend thsin company enough.

Very impressed arrived earlier than expected, packed well to avoid damage. Good value for money. Very substantial. Highly recommend. Free delivery too for avery heavy large item.

Super fast, friendly service. I bought the item as a gift so can’t attest to how good/bad it is but everything about the sale was great. Thank you.

Great product, the item I ordered happened to be out of stock but Planet explained this to me and offered me a gift for the trouble because I had to wait for my BBQ, great customer service and contacted me when I hade any questions.

For the price - cannot be beaten .. a good quality screw driver and pair of pilers is all you need . It takes some time to assemble and is fiddly at times but when it all assembled very sturdy . Two friends have followed its assembly journey and got santa ( wife ) to buy them one for Christmas --- ribs smoking as I write this -- well done.

Very easy to order, prompt delivery
Would recommend.

This review software is rubbish!!!

Completely satisfied with this product. Fantastic fit over my masonry BBQ. Received within 7 working days.

Found their web easy to see what you are buying. Ordering was quick and easy, goods were delivered within a few days. Will be using this site again and my purchase i am greatly pleased with.

From ordering on the web site to receiving my product it was excellent service.

Lockdown created a massive demand for BBQs and Spits - in my case an extra long one!

Planet Barbeque came up trumps and delivered a great product rapidly.

No hesitation in recommending them - great product, really good value and it does what it says on the spit!

Good so far.

Very quick and efficient service,excellent product and great price.

One part of item delayed.

Planet Barbecue are the absolute masters of their craft - and their enthusiasm is infectious. Whatever kind of barbecue you think you might want, have a word with them (I did, via email) and they will give you great advice - and not push a more expensive item than the one you thought you wanted. I have now ordered 3 barbecues from them (for a range of different holiday accommodation units) and they're all perfect. Enough said!

We went on holiday with the brother in law and the wife's sister and he had one of these bbq's I was well impressed
It is a well made bbq, being easy to set up and when used easy to clean.

It arrived on day stated .As the brother in law recommended this company to me I would do the same to friend's and family ,

First class product and service second to none.

I have shopped at Planet Barbecue several times before and I have found their overall service very good. The products they sell have not been to be found wanting. This order of a smoker by callow was delayed by unforseen personal circumstances. The smoker came direct from the makers hence the delay. I cannot recommend Planet Barbecue highly enough for service and quality of the products they sell.

All fine. Again!

Good prompt service. Good price. Would recommend.
.

A small issue that I had with the motor of this product was resolved extremely promptly and without quibble.
The replacement was of a standard that is more than compensatory for the issue that I had with the previous motor.
Excellent service.

Consistently great service - fast shipping, great customer care and the quality of the charcoal is excellent!
.

Expensive postage but I guess thats not your fault.

On time and as described on Web site. All good.

My package arrived minus two separate parts, and I couldn’t see how they could have come out of the package, even though it wasn’t that well wrapped.

I contacted PB and they sent replacements immediately.

All components bought seem very well made.

I couldn't possibly comment as I haven't yet received this BBQ?? I was told 5-7 days, tomorrow will be 7 days since I ordered it??

not sure how I can be sent an email to review a product that I haven't got???

Good service, items arrived sooner than they were expected. Although received one item less than ordered which wasn't notified by the company before arrival of goods. Well packaged.

Great company and great service! Thank you.