Ratings and Reviews for planetbarbecue.co.uk

Quick and easy ordering.
Delivery was good but a bit more communication would be appreciated.
Customer service was great. There was a dispatch issue, the manufacturer had sent the wrong item. This was resolved promptly but a bit more communication during this process would have been good.

There was a slight issue with the delivery, but was resolved with the team.

Excellent.
David is a custstomer dream. Friendly, helpful and very knowledgeableGreat advice and tips and available for further follow up later. 10/10
Jmaes
.

Item received on time and well packed. The product was not of the quality I expected but this is not the suppliers fault. Rapid oxidation was disconcerting as the item should be ‘food quality’. Surface rust within 4 days of receipt was not anticipated.

Genuin iten, good quality.

I have not received the cover yet !!

Planet BBQ were excellent to deal with. I would recommend David and his team.

Completely satisfied with this product. Fantastic fit over my masonry BBQ. Received within 7 working days.

Good so far.

One part of item delayed.

A small issue that I had with the motor of this product was resolved extremely promptly and without quibble.
The replacement was of a standard that is more than compensatory for the issue that I had with the previous motor.
Excellent service.

My package arrived minus two separate parts, and I couldn’t see how they could have come out of the package, even though it wasn’t that well wrapped.

I contacted PB and they sent replacements immediately.

All components bought seem very well made.

Good service, items arrived sooner than they were expected. Although received one item less than ordered which wasn't notified by the company before arrival of goods. Well packaged.

Grate products, very happy with my purchase.

Delivery wasn't great. An apparent incident to the delivery driver cause my delivery to be delayed but wasn't told of this till 6pm. I then had to rearrange a Saturday morning. But otherwise 5*.