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Terms and Conditions

Delivery

We will always endeavour to deliver products to you usually within 2 to 3 days from the receipt of your order. Planet Barbecue imported products will usually be dispatched within 24 hours by first class recorded mail. Other couriers may be used depending on the product size and weight. A contact telephone number supplied with your order will aid transportation and delivery.

Planet Barbecue cannot be held responsible for any pre-arranged party or gathering which relies on delivery of your order.

It is the customers responsibility to order in good time and sensibly plan his or her BBQ party. Practice and getting to know your new BBQ is always recommended and will alleviate stress on the day.

Please note: Busy times such as bank holidays may effect and delay delivery times.

All orders are subject to availability. 

International Orders Accepted


Heavy Items.

Please note: some larger items may be delivered on a pallet due to the weight of the product and to aid a safe delivery. Due to health and safety reasons and the couriers terms and conditions of delivery some heavy items may be delivered to the front of the property and it will be the responsibility of the consumer to arrange the final position of the goods.

Delivery times for heavy items such as Masonry BBQ's are as stated on the website

The barbecue's are delivered via an external hauler, who will book in deliveries with you directly. It is therefore important you supply a daytime and mobile number. If you are unavailable for delivery on an agreed date you will be liable for the cost of return and second delivery.

It is the customers responsibility to ensure there is safe and suitable access area for the items to be delivered.

The delivery driver is unable to help with the final positioning of the delivered items due to health and safety reasons.

Please email if you require further information.

30 supplement charge for delivery to Scotland


Postage and Packing England and Wales.

Postage and Packing is free with all orders over 300.

Postage and Packing Fee of 5.95  for orders up to 299.99 (2 to 3 day delivery)

Multiple purchases will not attract a postage and packing fee of more than 5.95

48 Hour Delivery at 8.95 not applicable to very heavy items e.g. Gas and Masonry BBQ's

Items on the website that state "7 day delivery" or longer are not eligible for the Express Delivery Service


Postage and Packing Scotland

Postage and Packing Fee of 6.95

Multiple purchases will not attract a postage and packing fee of more than 6.95


Postage and Packing Scottish Highlands

Up to 2Kg: Postage and Packing Fee of 6.95

Over 2Kg:  Postage and Packing Fee of 15.95 delivered by recorded courier

Multiple purchases will not attract a postage and packing fee of more than 15.95


Postage and Packing Scottish Islands

Up to 2Kg: Postage and Packing Fee of 5.95

Over 2Kg:  Postage and Packing Fee of 19.95 delivered by recorded courier

Multiple purchases will not attract a postage and packing fee of more than 19.95


Postage and Packing Northern Ireland

Up to 2Kg: Postage and Packing Fee of 5.95

Over 2Kg:  Postage and Packing Fee of 24.95 delivered by recorded courier

Multiple purchases will not attract a postage and packing fee of more than 24.95

Maximum Weight 30 Kgs


International Deliveries Outside Europe.

We will always endeavour to deliver products to you within 5 to 10 days from the receipt of your order. Planet Barbecue cannot guarantee 5 day delivery on international orders. We always use first class airmail unless otherwise instructed.

Prices

All International small deliveries up to 2 Kg Only including packaging. Delivery by Air, 5 to 10 Day.

19.95 Per Parcel.

Example:

Australia, Canada, USA,

International Orders Accepted


International Deliveries Within Europe. (EEC)

We will always endeavour to deliver products to you within 5 days from the receipt of your order. Planet Barbecue cannot guarantee 5 day delivery on European orders. We always use first class airmail wherever possible. Large / heavy items will be despatched by land / sea currier on a 3 to 4 day delivery tariff.

Prices

All small European deliveries up to 2 Kg including packaging. Delivery by Air, 5 Day.

Only 19.95 Per Parcel.

Example:

Austria, Belgium, Czech Republic, Denmark, Finland, France,  Germany, Hungary, Italy, Luxembourg, Monaco, Poland, Portugal, Netherlands, Slovakia, Slovenia, Spain, Sweden.


Large Items (Up To 30 Kg) For Delivery To Europe (EU) By Road, Transit Time 2 To 5 Days.

Zone A: By Interlink DPD Recorded 3 Day Delivery. .

Belgium, Denmark, France, Germany,  Rep of Ireland, N Ireland, Luxembourg, Netherlands.

Only 19.95 Per Parcel.

 

Zone B: By Interlink DPD recorded 3 to 5 day delivery.

Austria, Czech Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

Only 24.95 Per Parcel.

All orders despached within 24 hours.

International Orders Accepted

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Returns

We want you to be delighted with your purchase, if for any reason you are not, return the item within 15 days in its original packaging.

If unable to return the item within 15 days then please notify us in writing within 15 days of delivery of your intension to return your order.

Planet Barbecue will pay the postage / courier charge for the return of you order and you will be refunded on receipt of the goods.

If your order is a gift and the 15 days have been exceeded since purchase we will still offer the same returns policy as above.

The consumer is fully responsible for the goods to be returned, until a collection is made.


Cancellations

Planet Barbecue will pay the postage / courier charge for the return of you order and you will be refunded on receipt of the goods.

Heavy items over 30kg and off shore orders are excluded from free returns due to cancellation.


Modification and Colour of Products

Planet Barbecue can not be held responsible for  slight changes in colour or modification of products due to manufacturers uninformed improvements to design and production techniques.


Damaged

We will take every reasonable precaution to ensure a safe delivery. If it does occur and a product is delivered damaged then it is normal policy that we will replace any damaged part. Please notify immediately of any such goods. If the product is beyond part replacement, then the whole item will be replaced.


Guarantee

All products are guaranteed for 12 months (or more if stated) from the date or purchase. Due to the nature of the products, some discolouration may occur during and after use.


Operation and Safe use of  Products.

The consumer must read fully the assembly and operation instructions supplied before use. Planet Barbecue may offer guidance but the manufacturers instructions and guidance are paramount.


Customer service

In the unlikely event that things do go wrong please contact Planet Barbecue immediately by email or telephone, we will aim to rectify any problems as soon as possible.

01271 378887 9.30am until 4.30pm


Privacy Policy

Under no circumstances will Planet Barbecue pass on, sell or distribute any information collected at the point of sale to 3rd party's.

Your name and address may be kept on file for future reference to enable us to email you to notify of a sale, competition or new product which we believe may be of interest to you. This contact by email only will not exceed twice per annum.

You will be removed from our database on your instruction by returning  any email received by you from Planet Barbecue with a "No" typed in the reply.

If you wish to be removed immediately, please email sales@planetbarbecue.co.uk stating  "remove data".

Your privacy is important to us and any request regarding your privacy will be dealt with promptly.


Payments by Telephone:

No credit , debit card or other payment method details will be stored in any format by Planet Barbecue.

 


Masonry Barbecue Delivery information

The barbecue's are delivered in component parts on a pallet. Regrettably an assembly service is not available.

The barbecue's are delivered via an external hauler, who will book in deliveries with you directly. It is therefore important you supply a daytime and mobile number. If you are unavailable for delivery on an agreed date you will be liable for the cost of return and second delivery.

It is the customers responsibility to ensure there is safe and suitable access area for the items to be delivered.

The delivery driver is unable to help with the final positioning of the delivered items due to health and safety reasons.

Please email if you require further information.

30 supplement charge for delivery to Scotland

 
 

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